![]() There was a mild unpleasant smell which one quickly gets used to, but always hits you when you walk into the room. The room and bathroom were well sized, and the wi-fi worked fine. There is a tiny self-service snack bar in the lobby selling $4 small bottles of Coke. There is not even a pretense of a concierge. I couldn’t help think of my elderly year old mom at the hotel in this situation. I have stayed hundreds of nights in hotels around the world, and this was only the second time that I heard a fire alarm (the first time was an actual fire). In the lobby, I was told that it was a false alarm “which sometimes happens”. I ran out of my room and raced down the six flights of steps. ![]() I would never let my wife or daughters walk from this hotel to or from the convention center alone. Homeless people hang-out and sleep across the street. The hotel is located across the street from the Salvation Army. I definitely would not stay at this property again. I tried to move after the second day, but nearby hotels were booked. I spent six nights at this new property, which as a HI tries to be trendy (e.g., black wall in the guest rooms). We could hear vacuuming in the room above us around 10 p.m., water going through the building pipes all through the night, and other people coming and going all through the night. Then, get this: They made it so that our keycards for the room expired so that, for the last 1.5 hours of our stay, we could not freely go in and out of our room. They made us feel that we were getting a huge favor by letting us stay 1.5 hours after check out on a Sunday. We asked for late check out as we had a flight to catch out of LAX later and wanted to minimize waiting at the airport with two small kids. Again, they promised to send someone no one ever came. We called down to the front desk the next morning to ask housekeeping to bring an additional shampoo/conditioner. They promised to send someone up no one ever came. We called down to the front desk because the A/C unit was not working properly. We had asked for a crib when booking, and it was not there upon arrival. We arrived to a long line for check in, and multiple people seemingly working behind the front desk, but only two of whom were actually checking people in. Cons: - Service was SO bad, from start to finish. Nice that there is a pool, though it was pretty cold despite the blazing hot sun. Pros-Hotel is new, so things are relatively nice: firm beds, non carpeted floor, nice enough bathroom. Still, I will give them some time to improve the decor, kinks in amenities, and front desk service. The curtain in the corner window-where you would get the nicest view, doesn't open all the way. And, very poor planning for the electric coffee maker-when we tried to slide it out on its drawer, the extension chord doesn't reach far enough to use it. No wastepaper basket in main bedroom area-only a teeny-tiny one in the bathroom. The bathroom is beautiful though, with interesting floor tile, marble, and photographic overlay on glass/acrylic. Same holds true for the room decor-a mishmash going nowhere in theme. A cinematic vibe could be had in a more tasteful yet energetic manner. Decor does not signal Hollywood and LA, unless you mean Paris Hilton and Kim Kardashian. Large wedding parties, anyone? Conventions and conferences? The staff was very friendly, apologetic, and responsive but as tired travelers, this is not a good first impression. Even if everyone descends at the same time, hotel professionals should know how to handle such situations. Check-in was a nightmare-36 minutes in a very long line to move to the front of the line and get our key.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |